FAQS

ORDERS

When will my order be dispatched?

I aim to pack and dispatch all orders within 2–3 working days.

Once your order is on its way, you’ll receive an email to let you know.

Can I change or cancel my order?

If you’ve made a mistake with your order, please get in touch as soon as possible. I’ll always do my best to help, but once an order has been packed or dispatched, I may not be able to make any changes.

Can I send an order as a gift?

Absolutely! You can enter the recipient's address as the delivery address at checkout and have your order sent directly to them.

DELIVERY

Where do you ship?

The Katsillustration website currently ships within the UK only.

If you live outside the UK, you may be able to order selected Katsillustration products through my Etsy shop.

You can shop internationally via Etsy here

How long will delivery take?

Orders are dispatched within 2–3 working days. Delivery times will then depend on the postage option selected at checkout.

My order hasn't arrived — what should I do?

If you think your order should have arrived but it hasn’t, please get in touch with your order number and I’ll do my best to help.

What happens if my order arrives damaged?

Oh no! While I package everything carefully, occasionally things can happen in transit.

If your order arrives damaged, please email me at kat@katsillustration.co.uk with your order number and a photo of the damage, and I’ll look into it for you.

PRODUCTS

Are your products designed by you?

Yes! Every Katsillustration design starts with me. I create all of the illustrations and artwork myself, from colourful cards and gift wrap to art prints and stationery.

What are your greeting cards made from?

My greeting cards are printed on 340gsm sustainably sourced card, giving them a lovely, high-quality feel.

Will the colours look exactly like they do on screen?

I do my best to make sure my product photographs show colours as accurately as possible. However, colours can vary slightly between different screens and devices.

RETURNS & EXCHANGES

Can I return my order?

If you change your mind about your purchase, you can return eligible items within 14 days of receiving your order, provided they are unused and in their original condition.

Please get in touch before returning anything so I can provide the correct returns information.

What if I've received the wrong item?

If I’ve accidentally sent you the wrong item, please get in touch as soon as possible with your order number and I’ll make it right.

What if my item is faulty?

If there is a problem with your order, please email kat@katsillustration.co.uk with your order number and, where possible, a photo of the issue.

PACKAGING & SUSTAINABILITY

How will my order be packaged?

I package every order carefully to make sure it arrives safely and in lovely condition.

Where possible, I use recyclable packaging and try to avoid unnecessary waste.

Are your products sustainably made?

I use sustainably sourced card for my greeting cards and am always looking for ways to make Katsillustration a little kinder to the planet.

WORKING WITH KATSILLUSTRATION

Can I stock Katsillustration in my shop?

Yes! Katsillustration products are available to independent shops and retailers through my wholesale store on Faire.

If you think my cards, gift wrap, prints or stationery would be a good fit for your shop, I’d love to work with you.

Do you take on collaborations?

I’m always interested in hearing about creative collaborations and opportunities that feel like a good fit for Katsillustration.

Please get in touch with some information about your project.

STILL HAVE A QUESTION?

If you can’t find the answer you’re looking for, feel free to get in touch.

Email: kat@katsillustration.co.uk

I’ll get back to you as soon as I can!